Is tour-china-guide.com a real and legitimate travel agency?
Tour-china-guide.com is the online portal operated by Beijing Xindu International Travel Service, it’s mainly offer Beijing and China tours for foreign travelers. Beijing Xindu International Travel Service is one of the top-class travel service companies nationwide and has been providing best services for the tourists with an excellent team of highly experienced coordinators in tourism as well as highly qualified tour guides and interpreters in different languages such as English, Japanese, French, German, Russian, etc.

What kind of the travel services do you offer?
We mainly provide private tours for individual travelers or small group. We specializing in individuation tour guide service, you can choose one tour guide whom you prefer as your tour guide for your Beijing tour. Having received a reservation from customers, we will immediately inform the tour guide chosen by the customers from our Guide List and confirm whether he/she is available for your request during your visit. If the tour guide is available for your request, we will provide the Email Address of the tour guide for you so that you can contact to the tour guide directly and discuss your tour plan and itinerary and communicate with the tour guide before coming to Beijing.   Through the online communication, if you found the tour guide is not actually suitable for your tour, or the tour guide is not available for the service, you can select other tour guide from the Guide List provided by tour-china-guide.com. Have a full communication with the tour guide, and make your Beijing trip or China trip more wonderful.

It’s the registration system available for the traveler?
No, the registration system only available for the tour guide at present, we will make the registration system both available for the travelers and the tour guides when we update the web. If you want to book a tour guide, please use our online reservation system or book by email.

Why is the charge standard of the international private tour guide different?
The charge standard of the international private tour guide is established by the term of the ability and experience by the guide. The charge standard of the international private tour guide shows the ability of the private guide. So the charge standard of the international private tour guide varies.

Special notes: No matter how high or low the charge standard of the international private tour guide is, any illegal content including sexual services must not be involved. We offer services of the international private tour guide service not illegal services. If not only the tourist but also the private guide engages illegal deals, the party must take on the legal aftereffects.

Tour-china-guide Travel Service has the responsibility assisting correlating department to penalize them.

Why must tourists offer the real ID?
Tour-china-guide Travel Service offers the service of the international private tour guide service. Because this service is that one international private tour guide just only faces one tourist or one individual group, we must protect the safeties of you and the international private tour guide. So you must offer the real name, the telephone number of the hotel, and the room number. If you just only offer the mobile phone number or fake information, tour-china-guide Travel Service will not service.

If you do not live in the hotel, you must offer the information that can confirm your identity.

Besides private tour guide service costs, there are any other project cost?
If you choose one of the tours from our web, all the cost of the tours already include tour guide service fee, there is no any other project cost. The only thing you need to do is choose one guide whom you prefer. (Except the bus tour, because the bus tour is the type of join in group tour).

If your only need tour-china-guide Travel Service to provide an excellent private tour guide for you, the private tour guide service charge will be unique charge item.

In addition, you must take charge of these expenses of transportation, dining, admission ticket etc. during the period of the service. You can decide by yourself if you want to take a bus or a taxi or hire a car or van which offered by tour-china-guide Travel Service. Whether eat in a luxurious restaurant or buy a lunch box, the private tour guide will accept your arrangement happily. But all expenses must be undertaken by you.

What's my total cost if I only need tour-china-guide Travel Service offer me a Private Tour Guide?
(1) Service charge: depends on the rate of your chosen private tour guide and days of service.

Rates are different among private tour guides - you will enjoy very flexible rate from RMB 200/day to RMB 3,000/day or higher.

For half day (4 hours) of service, a 70% of daily rate will be applied.

Major international currencies acceptable according to real-time exchange rate with Chinese RMB.

(2) Travel expenditure: All cost during the service, such as transportation, food, ticket, etc, will be travelers' responsibility. Generally, it'd be RMB 100-300 per day per person.

Can “Black Guide” threaten the personal and worth safety?
Absolutely not. Though this service is one faces one, tour-china-guide Travel Service will demand tourists and the international private tour guide both offer real information. When tour-china-guide Travel Service hires international private tour guides, personal real information must be checked, and the formal agreement must be signed and the hard copy of the ID must be kept in the archives. During the services, if any party inroads the other party, tour-china-guide Travel Service must assist the correlating department to run responsibilities of the party. So “Black Guide” must not threaten your safeties of possessions and body.

Besides, our tour guides are all qualified with the national tour guide certificate issued by national tourism administration and has rich experience in guiding tourists providing cordial and considerate services of high standard quality. We never use illegal tour guide, and we sincerely suggest you do not choose the illegal tour guide though their service charge much low, they do not belong any legal travel agency and only contact the travelers with personal way, and they even might be dangerous for your safe. What is the most important thing during your travel? Of course is the SAFETY! So, we strongly suggest you do not choose the illegal tour guide whom contacts you with personal way.

If I send you an inquiry, are you sure somebody from your office will take care of me immediately?
Our real trip advisors will have your booking confirmed no more than one working day. We even take last minute booking if time is pressing.

If none of your tours on the web fits me, what can I do?
Please send us your request; we can make a tailor-made tour to your satisfaction.

How long before my trip starting date do I need to make the booking?
We take last minute bookings and try to make your reservation per your request.

How can I know my tour is confirmed?
When your booking is confirmed, you will get a confirmation email from us, which includes the confirmed detailed itinerary with prices.

In your reply, please inform us of your hotel in Beijing and date for the tour. Usually our tour guide will call you in the evening to confirm the departure time from your hotel.

Should I make any deposit for the reservation?
If you choose package tours which include accommodation, 50% of the total of the tour charge would be required as a deposit after your reservation is confirmed by tour-china-guide Travel Service. And the deposit is non-refundable. Pay us the rest of the tour charge after your arrival.

If you choose any other tours which exclude accommodation, you do not need to pay any deposit for the reservation.

How can I do the payment?
Please choose one of the following payment methods:

1. Pay cash upon your arrival. This method is usually for small tours with small amount of money.

2. Off-line Payment by Telegraphic Transfer: Transfer the amount to our bank account in Beijing.

Notice:
Major international currencies acceptable according to real-time exchange rate with Chinese RMB.
* Please always remember to enter info EXACTLY FOLLOWING THE INSTRUCTION, and make NO any mistake. Otherwise unexpected delay and/or trouble will rose from financial institutions involved.
* After paying, please inform us by info@tour-china-guide.com immediately to avoid any delay in preceding your order.

Can I make any change when I already have started the tour?
Yes, we take last minute booking as well as change. But for the changes, you are kindly requested to pay extra if any losses incurred.

What should I do if I do not want to go shopping in tour process?
There is nothing to be worried about! tour-china-guide Travel Service provides no compulsive shopping services and lets travelers have plenty of time for sightseeing. If travelers have no shopping requirement, our tour guide must not be permitted to take travelers to do any shopping. (Except the bus tours). If the tour guide make bold to violate the rules, tour-china-guide Travel Service will take out all of the tour guide service fees that day, and cancel his or her tour guide service rights in our company.

Of course, if you want to buy some local traditional souvenirs during your trip in Beijing and China, the tour guides of tour-china-guide Travel Service will recommend you some perfect shopping stores and accompany you to buy some souvenirs as you wish.

Do you offer flight and train ticket booking service?
Yes, we do. We have good connection with all the domestic airlines and train stations. At most cases, we are able to offer discounted air-tickets to your favor.

If we want to leave some comment on our trip, how can I do?
At the end of your tour, you will get a feedback form from your tour guide. Please fill in the form and the tour guide will take the form back to our offices. If you don't want to let the guide know your comment, please send us an email. We'll reply no more than one working day.